I had a piece of office equipment go down the
other day, something that I use frequently, and
really can't be without. I got on the internet and
looked for a new one, since the piece I used
was six or seven years old and wouldn't be worth
fixing. If I took it to be fixed I would have to wait
at least a week, and I would be stark raving mad
by then.
I found what I was looking for in about forty five
minutes, and placed an order for expedited
shipment, paying an additional $35 bucks. Now,
expedited shipment means different things to
different folks in the shipping business. To some
it means overnight, and to others it means as fast
as they can do it.
(Which sometimes is not very fast at all.)
More than once this type of expedited shipping
has had me put a company on my NEVER BUY
ANYTHING FROM THIS COMPANY list, which is
growing in size.I won't name names today, but I'll
save that for a Top Ten List down the road.
This morning when I opened my email I had a note
from the company I ordered from apprising me
that my package is out for delivery today, and they
gave me a tracking number so I could look it up
online. I didn't need to do that, but I did it anyway,
and my package should arrive around 3 PM this
afternoon. That put a smile on my face, as I now
can finish some work over the weekend, and not
have to wait until next week. This earns the company
a lot of good will in my book.
Another company that has locked in my business
for life is Zappos.com, who is primarily in the shoe
business, but has since branched out into other
areas. I once ordered a pair of boots on Sunday
afternoon around 5 PM, and received them at 10
AM the very next morning. I have placed about a
half a dozen orders with them since, and I could
swear I'm their only client.
You can contrast this kind of service with Macy's,
and you don't have to wonder why people avoid
going if they can, opting instead for Nordstroms,
which was standing room only last weekend.
Customer Service matters.
I paid more for a wide screen television I could have
purchased at Costco because I wanted some questions
answered, and everyone in that out of the way shop was
helpful. And later, when I had a technical problem,
someone walked me through exactly how to fix it. That's
worth the extra money.
Years ago I was taught that the winning business
equation was: fair price, and good service. It is still
a winner, and smart people know it.
From the big saddle,
Jim Whelan
The Chairman of the Board
P.S. Get outside and enjoy yourself this weekend,
and that's an order.
thejamesrwhelanagency.com
206 407 3124
Please forward to Dr. Michael Savage. I think he will find this letter very interesting.
Thank you,
Norberto Kanner
The following was sent to me by a “friend”.
Tiffany and Capt (US Army) Jeff Porter are our friends who were in our
ward when we lived in Provo.
They now live in Virginia.
(Below is from Tiffany)
I don't know each of your personal political convictions, and
apologize if anyone finds this offensive. I thought it was important
enough to share. This is Jeff's first hand view of Senator Obama.
Tiffany
Hello everyone, as you know I am not a very political person. I just
wanted to pass along that Senator Obama came to Bagram Afghanistan for
about an hour on his visit to 'The War Zone'. I wanted to share with
you what happened. He got off the plane and into a bullet proof
vehicle, to go to meet with the Major General (2 Star) who is the
commander here at Bagram.
As the Soldiers where lined up to shake his hand he blew them off and
didn't say a word as he went into the conference room to meet the
General. As he finished, the vehicles took him to the Clam Shell
(pretty much a big top tent that military personnel can play
basketball or work out in with weights) so he could take his publicity
pictures playing basketball. He again shunned the opportunity to talk
to Soldiers to thank them for their service.
So really he was just here to make a showing for the American's back
home that he is their candidate for President. I think that if you are
going to make an effort to come all the way over here you would thank
those that are providing the freedom that they are providing for you.
I swear we got more thanks from the NBA Basketball Players or the
Dallas Cowboy Cheerleaders than from one of the Senators, who wants to
be the President of the United States. I just don't understand how
anyone would want him to be our Commander-and-Chief. It was almost
that he was scared to be around those that provide the freedom for him
and our great country.
If this is blunt and to the point I am sorry but I wanted you to know
what kind of person he really is. What you see in the news is all
fake.
In service,
CPT. Jeffrey S. Porter Battle Captain
TF Wasatch American Soldier